What to expect at your appointment
Your experience with Peak Performance Massage is very important to us. If you have just booked your appointment and aren't sure what to expect, we've got you covered. We not only want provide you with exceptional services, but also promote a stress-free experience for every single session. Please review our frequently asked questions, policies, and getting to know you forms so you're prepared upon arrival.
QUESTIONS & ANSWERS
We don't want you to feel caught off guard when you arrive for your appointment so we've addressed some common questions.
Should something unexpected arise after booking your appointment, please read our late arrival and cancellation policies.
GETTING TO KNOW YOU
Whether you're a new or returning client, letting us know what your goals are helps make your session even better.
If you arrive late, your session may be shortened in order to accommodate clients whose appointments follow yours. Full payment for your session will be expected. Appointments will be automatically cancelled 20 minutes after your scheduled start time and charged according to cancellation policy.
A 24 hour advance notice is required when canceling an appointment. Cancellations without 24 hour notice will result in a charge for your session, as that time has been set aside specifically for you.
Our office suite is located on the second floor of the building.
There is no elevator for clients or visitors who are disabled or injured and cannot walk upstairs. Peak Performance Massage is not able to assist clients or visitors with climbing the stairs due to regulations.
Out-Calls are available by referral only.
An additional travel fee of $50 may be added to your session. No home visits to those that have pets.